Returns & Refunds
Hassle-free returns within 7 days of delivery.
7-Day Window
Return eligible items within 7 days of delivery
Easy Process
Simple return authorization in 24 hours
Full Refund
Get your money back within 14 business days
Return Eligibility
Eligible for Return
- • Products delivered in a damaged, broken, or leaking condition.
- • Wrong item delivered compared to the order placed.
- • Expired products received at the time of delivery.
- • Missing items from a confirmed order.
- • Products with packaging defects affecting product quality or safety.
- • Orders canceled before dispatch or shipment.
- • Perishable items delivered in an unsafe or spoiled condition.
- • Items delivered significantly different from the product description on the website.
- • Duplicate payments or incorrect billing charges.
- • Products returned within the approved return window with proof of purchase.
Not Eligible for Return
- • Opened, consumed, or partially used edible products unless proven defective.
- • Returns requested after the stated return period has expired.
- • Damage caused by improper storage or handling after delivery.
- • Products without original packaging or labels.
- • Change-of-mind returns for perishable or food items.
- • Items purchased during clearance, promotional, or final-sale campaigns unless defective.
- • Products returned without proof of purchase or order confirmation.
- • Minor packaging dents or cosmetic issues that do not affect product quality.
- • Customized or specially prepared edible products.
- • Returns rejected due to hygiene and food safety regulations.
- • Incorrect delivery information provided by the customer resulting in spoilage or failed delivery.
- • Products that have been tampered with after delivery.
How to Return an Item
Initiate Return
Contact our support team via email orphone to request a return authorization.
Receive Authorization
We will email you a return authorization form and prepaid label (if eligible).
Pack & Ship
Pack the item securely with all original packaging and ship within 7 days.
Receive Refund
Once inspected, your refund will be processed within 5-7 business days.
Initiate a Return
To start a return, please contact our support team. You will need your order number and the email address used for the order.
Refund Information
Refund Timeline
We process refunds within 5-7 business days after receiving and inspecting your returned item. Once processed, refunds may take 10-14 business days to appear in your account, depending on your bank or payment provider.
Refund Method
Refunds are credited to the original payment method used for the purchase. If the original payment method is no longer available, we will contact you to arrange an alternative refund method. Store credit refunds are processed immediately and do not have a waiting period.
Partial Refunds
If your return is approved but the item is not in its original condition, we may offer a partial refund. This is determined on a case-by-case basis after inspection of the returned item.
Frequently Asked Questions
Need Help With a Return?
Our support team is here to assist you with any questions about returns or refunds.